Cruzadinha

Palavras horizontais

1. Achieving a satisfactory outcome (8)
3. Understanding the customer's feelings (7)
5. Foundation of customer relationships (5)
7. Remaining calm in challenges (9)
9. Going beyond to assist (11)

Palavras verticais

2. Working together to solve issues (13)
4. Openness in communication (12)
6. Comprehending the customer's issue (13)
8. Using words that convey understanding and support (7)
10. Essential for building trust (13)